Frequently Asked Questions
Q: How can I tell if my screens are applicable for refurbishment service/top glass repair?
A: In order for your screens/devices to be applicable for refurbishment service/top glass repair they must be original Apple/Samsung and have a fully functioning LCD screen & touch. This means there should be no lines, blocks, touch issues, black spots, yellowing or pixels on the display. If you are unsure if a screen will be accepted for the service please email us with a photo and we’ll advise further.
Please note we cannot refurbish non-original screens from third-party manufacturers. However, we are able to refurbish displays that have previously been refurbished.
Q: Do I need to test my screens before shipment?
A: No, our team of specialists will test all your screens in-house and you will be provided with a full testing report. However, we suggest you take care when removing working LCDs from phones during repairs and store them in bubble bags, separate to non-working LCDs. This would make the process much more efficient for both of us!
If you’re sending a complete device for top glass repair please DO check it thoroughly to ensure the LCD & touch are fully functioning and the phone is applicable for the service.
Q: What if I don't know how to tell the difference between a copy and an original?
Q: Can you refurbish screens with LCD burn/back image?
Q: I would like to use your refurbishment service but am looking to send complete handset devices, not just screens. Is this possible?
A: Yes, you can send us complete handset devices for top glass repair. Please see the form you should include in your parcel here. Please note: there is a £10 fitting charge per device.
Q: Do you sell full unit LCD screen displays?
Q: How can I find out about your prices?
Q: Do you buy phones/screens?
A: At the moment we do not buy full handsets. We do buy original Apple/Samsung broken glass screens with fully working LCD & touch. For a discussion about selling screens to us please email us at email@example.com.
Q: I’m not based in the UK, am I still able to use your services?
Q: Will my screens be refurbished or swapped for LCDs which have already been refurbished?
Q: What happens if you break one of the screens I send for refurbishment?
Q: How do I know if my phone requires a "glass only" or "glass & LCD" repair?
Q: Do I need to book a repair?
Q: I would like to use your postal service. How can I go about doing this?
Q: Do you compensate postage costs?
Q: I live outside of the UK can I still send you my device for repair?
Q: What payments do you accept?
Q: Do you repair tablets, laptops, and other brands of smart phone?
Q: Which forms of postage/couriers do you use and are postage costs covered?
For international orders an option between Royal Mail International Tracked & Signed and DHL Express will be provided.
Return delivery charges are NOT covered by us, unless otherwise agreed. You will be charged the cost of return delivery accordingly. Pricing will depend on quantity and value of the goods.
Q: Do you just repair screens, or can you repair other issues my phone might have?
Q: Do I need to remove my sim card and any security details before posting?
You do not have to remove your sim-card before sending the phone to us but can if you so wish.
Q: How long will my repair take?
If you are posting your device to us we will usually have the repair completed and posted back to you on the same day that we receive it in the post. However, during busy periods your repair may take us a few more days to complete.